Return & Exchange Policy
30-Day Returns
Easy returns within 30 days of delivery
Free Exchanges
Free size/color exchanges
Quality Guarantee
100% satisfaction guarantee
Policy Overview
Return Eligibility
We offer a hassle-free return policy within 30 days of your purchase date. To be eligible for a return, items must meet the following criteria:
Original Condition
Unworn, unwashed, and undamaged
Original Packaging
With all original tags attached
Proof of Purchase
Order number or receipt required
Time Frame
Within 30 days of delivery
Non-Returnable Items
For health, safety, and quality reasons, certain items cannot be returned. These include:
Personalized Items
Monogrammed or custom-made products
Intimate Apparel
Swimwear and undergarments (for hygiene reasons)
Final Sale Items
Items marked as "Final Sale" or clearance
Gift Cards
Non-refundable digital or physical gift cards
Return Process
Follow these simple steps to initiate a return:
Contact Customer Service
Email us at returns{{ request() - > getHost() }} with your order number and reason for return.
Receive Return Authorization
We'll send you a Return Authorization Number (RAN) and shipping instructions within 24 hours.
Package Your Items
Pack items securely in original packaging with all tags attached. Include the RAN inside the package.
Ship Your Return
Ship using the provided prepaid label or your preferred carrier. Keep the tracking number for reference.
Refunds
Once we receive and inspect your return, we'll process your refund. Here's what to expect:
Processing Time
5-7 business days after we receive your return
Payment Method
Refunded to your original payment method
Shipping Costs
Original shipping costs are non-refundable
Refund timing may vary depending on your payment method and bank processing times. You'll receive an email confirmation once your refund has been processed.
Exchanges
Need a different size or color? We offer free exchanges for eligible items.
Size Exchanges
Available for all regular-priced items
Exchange for a different size within 30 days of delivery. Subject to stock availability.
Color Exchanges
Swap for a different color option
Exchange for a different color within 30 days. Must be same style and size.
Exchange Tip
For fastest exchange service, place a new order for the desired item and return the original item for a refund.
Shipping Costs
Free Returns for Defective Items
If you received a damaged or defective item, we'll provide a prepaid return label at no cost to you.
Customer-Paid Returns
For change-of-mind returns, customers are responsible for return shipping costs.
Exchange Shipping
We cover one-way shipping for size/color exchanges (outbound shipping only).
Non-Refundable Original Shipping
Original shipping charges are non-refundable unless the return is due to our error.
Damaged or Defective Items
We take quality seriously. If you receive a damaged or defective item, here's what to do:
Immediate Action Required
Contact us within 7 days of receiving a damaged or defective item.
Provide Evidence
Send clear photos showing the damage or defect.
Free Return & Replacement
We'll provide a prepaid return label and ship a replacement at no cost.
Compensation
For major defects, we may offer additional compensation or store credit.
Contact Our Support Team
Our customer support team is here to help with any return or exchange questions.
Email Support
For return inquiries
Phone Support
Available Mon-Fri, 9am-6pm
Response Time
We aim to respond to all return inquiries within 24 hours during business days.
This Return Policy was last updated on January 25, 2026